Course Content for Business English

WORK

1             Jobs and industries
2             Places and departments
3             Types of work
4             Work and numbers
5             Getting to work

BUSINESS TRAVEL

6             Business travel 1: at the airport
7             Business travel 2: at the hotel

NUMBERS

8             Numbers and years
9             Ordering numbers, parts of numbers

CAREERS

10          Who’s the boss?
11          Ways of working
12          Getting to the top
13          Skills
14          Qualifications and training
15          E-learning

TIME

16          Numbers and time
17          Timetables
18          Days and dates
19          Time expressions
20          Do you have time?
21          Project management
22          Free time and holidays

MONEY

23          Notes and coins
24          Prices
25          Numbers and money
26          Can we afford it?
27          Pay and benefits
28          Company banking
29          Companies and money 1
30          Companies and money 2

PRODUCTS AND SERVICES

31          Product details 1
32          Product details 2
33          Services 1
34          Services 2
35          What’s it made of?
36          From producer to customer 1
37          From producer to customer 2
38          Where’s it sold?
39          Product instructions
40          Problems with products 1
41          Problems with products 2

TELEPHONING

42          Telephoning 1: starting and ending
43          Telephoning 2: spelling and numbers
44          Telephoning 3: checking information
45          Telephoning 4: messages
46          Telephoning 5: the wrong number

BUSINESS WRITING

47          Business writing: introduction
48          Business writing: emails 1
49          Business writing: emails 2
50          Business writing: letters

PRESENTATIONS

51           Presentations 1: getting started
52          Presentations 2: the main part
53          Presentations 3: charts and graphs
54          Presentations 4: comparing trends
55          Presentations 5: site tours

MEETINGS

56          Meetings 1: organizing a meeting
57          Meetings 2: chairing a meeting
58          Meetings 3: opinions and suggestions
59          Meetings 4: agreeing action and closing

JOBS, PEOPLE AND ORGANIZATIONS

1   Work and job
2   Ways of working 
3   Recruitment and selection 
4   Skills and qualifications 
5   Pay and benefits 
6   People and workplaces 
7   Companies and careers 
8   Problems at work 
9   Managers, executives and directors
10   Businesspeople and business leaders
11   Organizations 1 
12   Organizations 2 

PRODUCTION

13   Manufacturing and services
14   The development process 
15   Innovation and invention 
16   Products and services 
17   Materials and suppliers 
18   Business philosophies 

MARKETING

19   Buyers, sellers and the market
20   Markets and competitors 
21   Marketing and market orientation
22   Products and brands 
23   Price 
24   Place 
25   Promotion 
26   E-commerce 

MONEY

27   Sales and costs 
28   Profitability and unprofitability
29   Getting paid 
30   Assets, liabilities and the balance sheet 
31   The bottom line 
32   Share capital and debt 
33   Success and failure 
34   Mergers, takeovers and sell-offs

FINANCE AND THE ECONOMY

35   Personal finance 
36   Financial centres 
37   Trading 
38   Indicators 1 
39   Indicators 2 

DOING THE RIGHT THING

40   Wrongdoing and corruption 
41   Business ethics 

PERSONAL SKILLS

42   Time and time management
43   Stress and stress management
44   Leadership and management styles

CULTURE

45   Business across cultures 1
46   Business across cultures 2

TELEPHONING AND WRITING

47   Telephoning 1: phones and numbers 
48   Telephoning 2: trying to get through 
49   Telephoning 3: getting through
50   Telephoning 4: arrangements and ending calls 
51   Business communication 1: staying in touch 
52   Business communication 2: email  
53   CVs, cover letters and emails 
54   Interns, trainees and apprentices

BUSINESS SKILLS

55   Meetings 1: types of meeting
56   Meetings 2: the chair 
57   Meetings 3: points of view
58   Meetings 4: agreement & disagreement
59   Meetings 5: discussion techniques
60   Presentations 1: key ideas
61   Presentations 2: key steps
62   Presentations 3: audience interaction
63   Negotiations 1: situations & negotiators 
64   Negotiations 2: preparing 
65   Negotiations 3: win-win 
66   Negotiations 4: reaching agreement

THE HUMAN DIMENSION

1             The working environment
2             Management styles 1
3             Management styles 2
4             Employment and employability
5             Flexibility and inflexibility
6             Work-life balance
7             Managing talent 1
8             Managing talent 2
9             Team building
10          The right skills
11          Equality and diversity

QUALITY

12          What is quality?
13          Quality standards
14          Quality and people
15          Striving for perfection

COMPETITIVE STRATEGY

16          Strategic thinking
17          Competition
18          Companies and their industries
19          Key strategic issues
20          Innovation
21          Preparing for the future
22          Risk and uncertainty

MARKETING

23          The four Ps and beyond
24          Customer satisfaction
25          Knowing your customers 1
26          Knowing your customers 2
27          Knowing your customers 3
28          Brands and branding
29          Global brands

LOGISTICS

30          Supply chain management
31          Logistics
32          Outsourcing and offshoring

THE INTERNET AND ITS USES

33          Accessing the internet
34          Online communication
35          Knowledge and the internet
36          Internet security
37         The sharing economy
38          Intellectual property

COMPANY FINANCE

39          Financial performance
40          Profit and loss account
41          Balance sheet 1
42          Balance sheet 2
43          Cashflow statement
44          Comparing performance
45          Shareholder value
46          Accounting standards

BOOM AND BUST

47         The business cycle
48         Bursting bubbles

CORPORATE RESPONSIBILITY

49          Corporate social responsibility
50          Social reporting
51          Green issues
52          Climate change
53          Corporate governance
54          Ethical investment

THE GLOBAL ECONOMY

55          Globalization
56          Investment and debt
57          Trade
58          International aid
59          Sustainable development

INTERCULTURAL ISSUES

60          Intercultural teams
61          Intercultural meetings
62          Intercultural networking

WRITING

63          Business writing 1
64          Business writing 2
65          Business writing 3
66          Business writing 4