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Refund Policy

Last updated: 10/06/2026

This Refund Policy applies to all purchases made on 365english.co.uk (“Website”, “we”, “our”, “us”).

By purchasing any course or digital product on this Website, you agree to this Refund Policy.

1. Digital Products

All products sold on this Website are digital educational courses delivered instantly after purchase.

Because of the nature of digital content, all sales are generally final and we do not offer refunds once access has been granted.

2. Eligibility for Refunds

Refunds may only be granted in the following cases:

  • You were charged more than once for the same product (duplicate payment)
  • You did not receive access to the course due to a verified technical error that we cannot fix
  • You made a purchase but did not receive access and our support team cannot resolve the issue within a reasonable time
  • Other exceptional cases at our sole discretion

3. Non-Refundable Situations

We do NOT offer refunds in the following cases:

  • Change of mind after purchase
  • Lack of usage or engagement with the course
  • Failure to read course description before purchase
  • Accidental purchase after access has been granted
  • Technical issues caused by the user’s device, browser, or internet connection
  • Request after significant course consumption or download/access

4. Refund Request Time Limit

All refund requests must be submitted within:

7 days of purchase

Requests made after this period will not be considered.

5. How to Request a Refund

To request a refund, contact us at:

📧 [email protected]

Please include:

  • Full name
  • Email used for purchase
  • Order receipt or transaction ID
  • Reason for the request

We aim to respond within 48–72 hours.

6. Refund Processing

If a refund is approved:

  • It will be processed through your original payment method
  • Processing time may take 5–10 business days, depending on your bank or payment provider

7. Course Access After Refund

If a refund is issued:

  • Your access to the course will be revoked immediately
  • You must stop using and accessing all course materials

8. Chargebacks

We encourage users to contact us first before requesting a chargeback.

Unauthorized chargebacks may result in:

  • Account suspension
  • Loss of access to all purchased content

9. Contact

If you have any questions about this Refund Policy, contact us:

📧 [email protected]
🌐 https://365english.co.uk